Vail Systems is an Enhanced Network Services provider that develops, hosts and licenses scalable and extensible customer care and conferencing solutions for service providers and enterprises.
Vail offers customers a range of extensible, reliable and scalable voice services from Hosted VoiceXML Platform services for third-party developers looking to create their own differentiated voice applications to turn-key hosted voice application services such as Hosted IVR and Speech-based Applications, Routing and Call Control, Reservationless Conferencing, and Outbound Notifications Services. These voice services help to improve customer loyalty, increase productivity and reduce costs.
All of our offerings are supported by Vail's next-generation SIP platform. This 100% software-based platform incorporates open standards (SIP, VoiceXML, CCXML, and MRCP). These extensible interfaces help customers, third-party developers, and Vail's professional services team to more easily create and deploy compelling and high-margin enhanced telephony services. The Vail SIP platform was initially deployed into production in 2001 at Vail's hosting facilities and currently delivers over four billion minutes of mission-critical voice traffic per year.
Vail Systems, based in Deerfield, Illinois (Chicago) has been servicing customer's enhanced telephony needs for over eighteen years. We are a privately held and self-funded organization that strives on delivering the best value to meet our customers' and partners' needs. Vail supports our customer's applications via our 24x7 N.O.C. that supports three carrier-grade collocation facilities in Chicago, IL, Southfield, MI and Aurora, CO.
Proven Platform Technology — Vail has successfully run highly scalable, mission-critical, enhanced telephony platforms for over fifteen years and counting. The technology that we use to support our hosting customers is the result of these years of platform development, enhancements, and refinements. Specifically, we invested tens of thousands of hours over the last nine years ensuring that our market leading SIP platform technology is robust, reliable, scalable, and easily extensible. In over five years and ten billion minutes of use, Vail customers have reported only one bug in the core Vail SIP Platform software.
Cost Effective Service Model — Vail offers customer a very cost effective approach to deploy N+1 and N+1 redundant services. Vail is able to offer this value because our software-based architecture that utilizes off the shelf Intel servers. This enables us to cost effectively build-out platform capacity for redundancy and future growth without the need to license third-party software or deploy expensive on-premise proprietary hardware or DSP-based media server based solutions.
Standards Based Approach — Vail embraces open standard interfaces including SIP, VXML, CCXML, and MRCP. These interfaces allow our customers greater extensibility, portability, and quicker time to market for new application or incremental service deployment.
Extensible Software — Vail's ability to quickly extend our platform technology offers real benefit as we continue to innovate to support new telephony-based service offerings. For example, we are constantly extending our SIP stack to support the latest call progress functionality including beep detection to enable deterministic identification of both fax and answering machines. Unlike other companies who rely on third-party technology partners, Vail has developed and has source code control of all of the software utilized to support our hosting services. Therefore, we can quickly offer future platform extensions based on market opportunities and customer requests.
Extreme Scale — The Vail SIP Platform and our Voice Hosting Services are capable of scaling to meet almost every customer application need. Vail currently runs tens of thousands of ports in an N+N redundant architecture across multiple facilities that are interconnected with a variety of VoIP and TDM carriers. Additionally, the Vail platform is capable of supporting hundreds of calls per second exceeding the needs of the most demanding applications.
Future Proof — Because Vail has the highest degree of code control of our platform technology and we have a proven history of being able to develop compelling telephony platform technology, Vail is able to efficiently extend our technology to integrate to the latest technologies. This may include an interface to a lower cost or better performing speech engine, support for a new VoIP CODEC, or a new SIP RFC. Vail spends thousands of engineering hours every year evaluating the latest technologies and market trends, extending Vail software to capitalize on a constantly changing technology environment. By working with Vail, our customers are well positioned to quickly incorporate new technologies, ensuring their position as market leaders and innovators.
Experienced Operations Team — Vail's 24x7x365 operations team and VNOC staff provides customers with the experienced technical and operational resources needed to ensure they have the highest degree of support in running their mission-critical applications. Given Vail's sophisticated operations infrastructure the VNOC has visibility into and is capable of supporting the extreme inbound and outbound campaigns in the hundreds on thousands of calls per hour and tens of thousand of simultaneous ports in a hybrid IP/PSTN environment.
Time to Market — By using Vail's platform hosting services, customers can have a fully integrated production platform installed in our collocation facilities, capable of producing services at a fraction the time and expense required to deploy an on-premise solution.
Stable Partner — Vail is a stable, long-term partner that companies from Fortune 100 to new start-ups rely upon. Vail has focused exclusively on developing and operating enhanced telephony solutions since our inception in 1991. Vail's business has been profitable each of the last 13 years and is owned by its management team, which has an average tenure at Vail in excess of ten years.
