Custom Voice Solution

Vail's engineering staff has unparalleled experience in developing "state-of-the-art" enhanced telephony and unified communication applications.  No group has developed more innovative, high volume applications than Vail.  Vail’s entire business focus continues to be on building, maintaining and extending the Vail Voice Platform and designing and writing voice applications for large volume telecom users. Nearly all of the Vail Voice Platform components with the exception of Nuance’s voice recognition engine and Microsoft Speech Servers have been designed and developed and are maintained by Vail's full time technical staff.

If your needs can not be met by one of Vail's existing voice solutions, Then VerSay and Vail would most likely recommend a custom solution developed in VoiceXML 2.1, CCXML 1.0, Microsoft Managed Code or SALT 1.0 with hosting on Vail Voice Platform. 

Whether you are prototyping a new application, considering the outsourcing of your existing VoiceXML applications or ready to launch a high-volume voice solution requiring thousands of ports, Vail Voice Hosting provides all of the services you need to be successful.  You can take full advantage of open standard markup languages like VoiceXML and CCXML to develop next generation IVR applications.  Vail's custom voice solution includes:

     1. system requirements and design

     2. application development

     3. volume and reliability testing

     5. continuous application monitoring plan

     6. Vail Voice Hosting then includes:

             a. telecom provisioning and testing

              b. continuous telephone network monitoring

              b. 24/7 tier one technical support

All development work is done at a fixed price.  You know your total cost before spending the first dollar.  Gone is the worry of keeping in step with advances in communications technology. Gone is the expense of maintaining a telecom department. Gone too is the risk of getting trapped by proprietary systems down the line. By using open standard protocols, your company can always choose to change telephony and voice application service providers or bring everything in house at a later date. Investment in application development and integration with back-end business systems is no longer tied to a single, closed platform. Vail Custom developed and Hosting Solutions let you focus on your business without sacrificing control.