Vail is focused on delivering segment oriented conferencing and contact center solutions to meet the business critical problems of large enterprises, service providers, and reseller organizations. For each of these customer segments, Vail is extremely focused on providing highly scalable, extensible, and reliable hosted enhanced telephony solutions that directly solve their needs to improve efficiencies, increase margins, and generate new revenue streams.
Vail enterprise customers range from technology startups that need to quickly deploy voice applications on top of an extensible and cost-effective hosted voice platform to Fortune 500 companies with a need for complete contact center and conferencing solutions. In Vail's 18 years of developing and hosting voice applications, we have seen and solved thousand of telecom and voice related problems.
Today, there are thousands of outsourced contact centers with agents spread across 5 continents and they are the ones talking to your customers. Are they doing a good job? Is it cost effective? Could computer telephony integration ("CTI") make things better? Could some calls be handled better with an IVR system? These and hundreds of other questions need to be answered by contact center companies and their customers. Vail has a long history of working with all of the major contact center companies to answer these questions.
There are a wide variety of companies that provide telecom services. They range from voice service providers (VSPs) that provide primary-line voice services to businesses and consumers to conferencing service providers ("CSPs"). These non facility-based organizations develop and provide voice services that are sold either directly to enterprises or bundled as part of other service offerings. Vail has extensive references in this area with success stories that would guarantee a successful launch within a tight timeframe.
Vail partners with carriers so they can provide enhanced calling services to their enterprise customers. Services here include enhanced network services for take back and transfer, network queuing, and network IVR. Vail's carrier customers are normally VoIP long distance providers aspiring to offer contact center or conferencing related solutions.
Vail works with several systems integrators on problems that range from adding a Vail hosted telephony interface to their software product to Vail being a subcontractor on complex government projects. No problem is either too big or too complex.
Vail offers traditional voice resellers that are currently offering voice origination and termination services the ability to increase their value to their enterprise and service provider customers by enabling them to offer a suite of enhanced telephony services. Our services, such as, call recording, conferencing, enhanced routing, IVR, and outbound messaging will allow voice resellers to increase their value to their customers, improve margins, and increase revenue streams.