The Vail professional services team, including Vail's speech application development subsidiary, Versay Solutions, is staffed with an experienced group of project managers, software developers, voice user interface designers, and networking engineers who are prepared to help you design and develop standards-based voice applications, integrate your applications with back-end CRM CTI, and ACD systems, and migrate your legacy proprietary applications to Vail's next-generation SIP Platform. The Vail team manages the entire process, starting with needs analysis, design, development, staging, quality assurance, deployment ongoing technical support and maintenance, application performance tuning, and if needed, carrier interoperability.
At Vail, we believe that a well thought through project is the foundation for success. Therefore, our professional services team begins with an understanding of the full scope of your application development, integration or migration needs. All Vail professional services engagements start with a needs assessment defining your functional, technical, operational, and financial requirements, both for today as well as strategic planning for the future. This engagement results in the elaboration of a statement of work (SOW) document covering all issues required for your unique solution.
Vail's professional services team has gained a significant amount of experience developing custom application solutions for our customers over the last 17 years in diverse industries such as airlines, financial services, insurance, retail and travel, and telecommunications. Our team has in-depth knowledge building applications in most common communication-based software languages and standards including C++, C#/.NET, Java, VoiceXML, CCXML, MRCP, REST and XML on top of all major operating systems including LINUX, Solaris, and Microsoft Windows Server.
Whether you are looking to start a new business, grow your current revenue streams, or improve the way you support your customers, Vail has the experience you need.
When delivering a solution tailored to meet our clients' specific requirements, Vail adheres to our development life cycle methodology, which follows the below steps:
The Vail development methodology is designed to accommodate a wide range of company sizes and project complexity and also defines a clear, proven path to success. Moreover, with several key defined milestones throughout a typical engagement (e.g., requirements sign-off, dialog design sign-off, release to user-acceptance testing, etc.), our approach believes regular communication between our teams to be crucial. With a healthy dialog as normal practice throughout the process, any potential areas for improvement, adjustments in approach, or other valuable inputs are quickly identified and managed.