Vail Voice Platform
For Vail, service interruptions are intolerable. For over 17 years Vail has been dedicated to understanding the cause of each interruption, no matter how small, to insure it does not happen again. So that our service record is the best in the industry and is improving each year.
To accomplish this, Vail has build the Vail Voice Platform that spans three redundant data centers each on a different power grid. Vail’s voice/data network is also configured for dedicated connectivity to multiple local, long distance and internet service providers. The Vail Voice Platform’s Multi-Fault-Tolerant design uses multi-levels of redundency to insure maximun application uptime under all operating conditions.
The most innovative, open-standards compliant platform available today is the result of hundreds of years of telephony systems and software engineering.
Vail Voice Platform features include:
- SIP IP Telephony and PSTN ports
- Multi-Fault-Redundency Architecture
- Best-in-class speech recognition and TTS resources
- Multiple open standard APIs including VoiceXML, MSS Managed Code, SALT, SIP, and C++
- Highly scalable data bandwidth and telephony port provisioning
- Automated volume and continuous application testing facility
- Integrated full and partial call recording
- Real time customer control and reporting
- Shared or dedicated system configurations
- Comprehensive application hosting support services including rapid prototype deployment, monitoring, reporting, and remote system and application configuration