Real-Time Reporting

Companies need to be close to their applications and its data. Once a call is complete, you need to immediately know everything about it.  Where did it originate? How long was it? What type of call was it?  Was the callers request met? etc...  We believe that Vail hosted applications should provide the customer better access to this information and better control over subsequent calls than if the application was running in his/her data center.

To accomplish that goal, Vail provides 24/7 secure access via the web, where you can monitor and control your applications. 

For example, you can listen to recorded international agent/customer interactions, add or remove participating dealers from a dealer locate database, change call center routing rules, or swap voice IVR prompts any time and on your own schedule.  A highly professional client services staff will work with you to give you the information and control you want.

In addition, real-time reports available via a secure website provide customers multiple views of application call detail information. Customers can also download this information to conduct further analysis using third-party tools.