Name & Address
Automatic with no live agent interaction. Deliver address-specific services.
Address-related requests are among the most common types of call center customer interactions. By automating this process with speech technology, Vail Name/Address Change reduces customer service costs and provides customers with the ease and convenience of self-service over the telephone.
Packaged as a fully-featured application, Vail Name/Address Change combines the advantages of open standards with years of experience in voice user interface (VUI) design. Vail provides all necessary prompts, grammars, application code and future updates to implement, tune and maintain the application.
One of the many benefits of open standards like VoiceXML and SALT is that they extend services to wireless and wireline phones using existing back-end business logic. Calls made to Vail Name/Address Change update your customer database in the same manner as your corporate website.
Vail Name/Address Change can also be deployed as part of a Vail Voice Hosting package. This option eliminates upfront software and hardware expenditures and takes advantage of all of the features of Vail's platform services. Your company can also decide to bundle other core Vail applications to build a complete CRM solution.
